Please read these Terms of Service carefully before engaging our services. By signing a service agreement, paying an invoice, or verbally confirming an engagement with Dras Group Marketing, you agree to be bound by these Terms.
01
Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Dras Group Marketing ("Company," "we," "us," or "our"), a marketing services provider.
Engagement of our services — whether through a signed agreement, payment, or written or verbal confirmation — constitutes your full acceptance of these Terms.
02
Services
Dras Group Marketing provides AI-integrated digital marketing services including, but not limited to: paid advertising management (Meta, Google, TikTok), AI SMS outreach systems, automated appointment booking, campaign strategy, creative production, tracking and reporting, and ongoing campaign optimisation.
Specific services delivered to each Client are outlined in the individual service agreement or proposal accepted at the time of engagement. We reserve the right to modify our service offerings at any time.
03
Minimum Commitment Period
All client engagements carry a non-cancellable minimum term of three (3) full calendar months from the date services commence.
During this minimum commitment period, the Client may not cancel, pause, or terminate services for any reason — including but not limited to dissatisfaction with results, changes in business circumstance, or decisions to pursue alternative providers.
The Client remains fully obligated to pay all fees due during the minimum term, regardless of whether they choose to use or engage with the services provided.
Following the minimum term, either party may terminate the agreement by providing written notice of no less than 30 days prior to the desired termination date. Month-to-month billing continues until such notice is received and confirmed in writing by the Company.
04
Payment Terms
Fees are billed in advance on a monthly basis unless an alternative schedule is specified in the Client's service agreement. Payment is due on or before the invoice date.
- Invoices unpaid after 7 days may result in immediate suspension of services.
- Invoices unpaid after 14 days may result in termination of the engagement, with the full remaining balance of the minimum term becoming immediately due and payable.
- A late fee of 1.5% per month may be applied to overdue balances.
- Ad spend budgets managed on the Client's behalf are separate from management fees and are billed directly to the Client's own ad accounts.
The Company reserves the right to adjust its pricing with a minimum of 30 days' written notice to existing Clients.
05
No Refund Policy
Dras Group Marketing operates a strict no-refund policy. All fees paid are non-refundable under any circumstances, including early termination, dissatisfaction with results, or changes in the Client's business needs.
This policy applies to all retainer fees, one-time setup fees, onboarding fees, creative fees, and any other charges collected by the Company. By engaging our services, the Client acknowledges and accepts this policy in full.
06
Limitation of Liability
To the maximum extent permitted by applicable law, Dras Group Marketing, its owners, employees, contractors, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from the Client's use of our services.
- Loss of revenue, profits, leads, customers, data, or business opportunities — whether foreseeable or not.
- Any outcomes, results, or performance of the Client's business, products, services, or operations.
- Platform policy changes, ad account suspensions, or restrictions imposed by third-party advertising platforms (Meta, Google, TikTok, etc.) that are outside our control.
- Technical failures, outages, or limitations of third-party tools, CRMs, calendars, or software used in delivery of services.
- Actions or omissions of the Client, including failure to provide timely approvals, assets, or information required for campaign execution.
In no event shall the Company's total cumulative liability to the Client for any claim arising from or related to these Terms or the services provided exceed the total fees paid by the Client to the Company in the one (1) calendar month immediately preceding the event giving rise to the claim.
07
No Guarantee of Results
Marketing outcomes depend on numerous factors outside the Company's control, including market conditions, competition, ad platform algorithms, the Client's offer, pricing, website quality, and sales process. As such:
- Dras Group Marketing makes no guarantees of specific results, including lead volume, appointment counts, revenue, or return on ad spend.
- Any projections, estimates, or case studies shared during the sales process are illustrative only and do not constitute a contractual commitment.
- Past performance of campaigns for other clients does not guarantee or imply future results for any specific Client.
08
Client Responsibilities
The Client agrees to:
- Provide accurate business information, branding assets, access credentials, and any materials required for service delivery in a timely manner.
- Maintain active ad accounts with sufficient funding to run campaigns as agreed.
- Respond to communications from the Company within a reasonable timeframe (typically 48 business hours).
- Ensure their business, offer, and advertising content comply with all applicable laws and the policies of relevant advertising platforms.
- Not hold the Company responsible for delays or underperformance caused by the Client's failure to fulfil these responsibilities.
09
Intellectual Property
All strategies, frameworks, systems, AI workflows, automation logic, and proprietary processes developed by Dras Group Marketing remain the exclusive intellectual property of the Company, regardless of whether they are deployed on the Client's accounts or platforms.
Creative assets (ad copy, images, video scripts) produced specifically for the Client during the engagement are licensed to the Client for use during the active service period. Upon termination, continued use of Company-developed materials requires prior written consent.
The Client grants the Company a limited licence to use their brand assets, logos, and content solely for the purpose of fulfilling the agreed services.
10
Termination
The Company reserves the right to terminate services immediately and without refund if the Client:
- Fails to make payment within the agreed timeframe.
- Engages in abusive, threatening, or harassing behaviour toward Company staff or contractors.
- Requests the Company to engage in practices that violate platform policies, applicable law, or these Terms.
- Provides false or misleading information material to the delivery of services.
Early termination by the Client during the minimum commitment period does not relieve the Client of their payment obligations for the remaining months of that term.
11
Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution in good faith through direct communication. If a resolution cannot be reached within 30 days, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules in the Company's jurisdiction, rather than resolved through court litigation.
The Client waives any right to participate in a class action lawsuit against the Company.
12
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Dras Group Marketing is legally registered, without regard to conflict of law principles.
13
Changes to These Terms
The Company reserves the right to update or modify these Terms at any time. Material changes will be communicated to active Clients via email with a minimum of 14 days' notice. Continued use of our services following notice of changes constitutes acceptance of the updated Terms.
14
Contact
For questions regarding these Terms, please contact:
- Dras Group Marketing
- Email: [email protected]
- Website: drasgroup.com